Privacy Notice
This notice explains how the Chinese Ginkgo website inquiry service handles the information you choose to submit. For inquiries and privacy requests, contact service@chinese-ginkgo.com.
Information you provide
The inquiry form collects your name, company or organisation, business email, country or region, destination market, product interest, requested documents, target specifications and requirement summary, plus an optional telephone number. If you choose to include a procurement draft or calculation summary, it becomes part of your inquiry.
Please include only information needed to review your request. Do not provide passwords, payment-card details, identity documents, private keys or confidential formulas.
Submission and email delivery
Your inquiry content and contact details are sent when you make the final submission. Cloudflare Turnstile verifies the submission; after validation, the website stores the inquiry in Cloudflare D1 and generates a reference number. A private email service running on Cloudflare then sends the inquiry to service@chinese-ginkgo.com. Delivery retries are used if a temporary error occurs.
Cloudflare processes the website, verification, database and outgoing inquiry email. The receiving mailbox uses Private Email. The website team reviews inquiries and replies manually. A received inquiry is not a confirmed quotation, supply agreement or assessment of product suitability.
Browser drafts and calculations
Procurement drafts and calculator entries are handled in your browser before submission. A procurement draft is saved to browser storage only when you choose to save it and remains there until you delete it or clear that storage. Calculator entries are not uploaded automatically.
If you explicitly continue to the inquiry form, selected procurement details are placed in sessionStorage with a 30-minute validity period. The contact page consumes and deletes the transfer record once. Transferring details does not submit them: you still review the form, add your contact details and make the final submission. Customer content is not added to the page URL. Example calculations are excluded from inquiry results and are not treated as measured batch data.
Security and abuse prevention
Cloudflare processes technical information needed to provide the website and Turnstile verification. The inquiry application keeps keyed pseudonymous hashes for abuse prevention instead of recording the raw network address in the inquiry database. These hashes are used to limit repeated or abusive submissions.
Retention
Inquiry records in Cloudflare D1 expire 180 days after receipt and are removed by automated cleanup. Abuse-prevention hashes expire after 7 days and are also cleaned up automatically.
Email copies in the receiving mailbox are retained separately for subsequent business correspondence. Deleting an expired D1 record does not automatically delete its email copy, and mailbox copies are not covered by the automatic 180-day database cleanup. You may request review, correction or deletion of both the inquiry record and related email copies.
Access and use
The website team uses submitted information to review and answer the inquiry, preserve a traceable reference, prevent abuse and handle follow-up requests. Inquiry content is not published in the supplier directory. Any later disclosure to a supplier is considered separately for the specific sourcing request and should be limited to necessary details.
Correction or deletion
Email service@chinese-ginkgo.com to request access, correction or deletion. Include the inquiry reference when available and indicate whether your request also covers related email correspondence. The team may ask for information needed to verify that the request relates to your inquiry.
Notice version
Version: 2026-09-07-inquiries-v1. Updated: . This notice describes the operation of the Chinese Ginkgo website inquiry service; it is not a legal compliance certification.